Are you an appraiser who relies on paper to get through each inspection? If so, you're probably spending too much time re-typing your work at the end of the day. We've designed our free mobile app to keep all your work in one place — through every step of your inspection, room-by-room. On your next assignment, check out the Rooms tab in TOTAL for Mobile. You won't see this feature in our desktop software — it's designed specifically to improve your workflow in the field!
When you encounter a software question, your first step is often to seek out help. Many of these questions make their way to our tech support line — but not all of them! Sometimes, simply sitting down with a step-by-step guide or a quick how-to video is enough to get you back up and running. We know this, so we've spent years building up a support database like no other.
Over half of all website traffic in the world comes from mobile devices like phones and tablets (Statista). Have you looked at your website lately to make sure it's up to snuff for smartphone viewing? If not, you should — because if your business website still has a layout dating back to a time before smartphones, then it probably isn't optimized for anything other than a desktop computer. That can mean fewer pageviews and less money in your pocket!
Skilled support specialists are the backbone of a successful tech company — but finding those people is a skill all on its own. It takes patience, people skills, and unwavering commitment to a high standard of quality to consistently hire the best. That's where our Training and Development Manager comes in.
Kevin Kelly started out as a technician, so he knows what it takes to be on the phones. Today he handles hiring new techs as well as their initial training, which is a comprehensive program lasting several weeks. Managing both sides of employee intake is no small task, and while he often ends up wearing more than a few hats before the day is done, you can always count on him for a smile.