Employee Spotlight: Rebekah Champagne

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When you think of a la mode you probably think of tech support or product development. But, we have many behind the scenes roles that are just as important. We know communicating effectively with our customers is our top priority. And, it's the number one mission for our marketing department.

Rebekah Champagne is one of our Product Marketing Managers. With 20 years in the mortgage industry, she brings a different perspective to engaging our customers and recognizing potential impact due to regulatory changes. 

Employee Spotlight: Landi Latimer

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Our sales team strives to make sure our customers have the tools they need to run their business efficiently. That requires in-depth product knowledge of every one of our tools, as well as a good understanding of  an appraiser’s workflow.

That’s not something many can boast, but Landi Latimer can. She’s helped appraisers start their a la mode journey for the last seven years. She’s truly invested in helping new customers learn more about their products and how to streamline their day.

Employee Spotlight: Joel Baker

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It's not surprising to find coders, support techs, and sales folks at a modern software company. But at a la mode, we have another special employee who makes it his mission to know appraising inside and out — from day-to-day challenges to big-picture ideas.

Joel Baker is our VP of Appraiser Advocacy, a role he treats with both enthusiasm and integrity. His job is to understand our customers and their needs, and he's one of the reasons our software stands out from the competition. Joel keeps up with social media, attends conferences, and teaches appraisers of all skill levels how to work more efficiently. Plus, he works behind the scenes with our developers to make sure appraisers are well-served by the products we make.

Employee Spotlight: Michael Yancey

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When you encounter a software question, your first step is often to seek out help.  Many of these questions make their way to our tech support line — but not all of them!  Sometimes, simply sitting down with a step-by-step guide or a quick how-to video is enough to get you back up and running.  We know this, so we've spent years building up a support database like no other.

Employee Spotlight: Gary Harper

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If you've ever run into a workflow hiccup or an off-the-wall software question while filling out a report, you've probably heard this phrase:  "Thank you for calling a la mode tech support."  Our phone support is legendary, and no matter who answers your call, you know you'll be on the right track in minutes.  With that said, if you're lucky enough to get Gary Harper on the line, then you know he has a signature style. 

Gary is to an appraiser what a solid, dependable pit crew is to a NASCAR driver — lightning quick, straight to the point, and will have you back at work in no time.  Gary has a deep familiarity with our customers and our products, combined with enough common sense to weather even the weirdest technical dilemma.  He sets the bar high for our tech team!

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