Employee Spotlight: Joel Baker

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It's not surprising to find coders, support techs, and sales folks at a modern software company. But at a la mode, we have another special employee who makes it his mission to know appraising inside and out — from day-to-day challenges to big-picture ideas.

Joel Baker is our VP of Appraiser Advocacy, a role he treats with both enthusiasm and integrity. His job is to understand our customers and their needs, and he's one of the reasons our software stands out from the competition. Joel keeps up with social media, attends conferences, and teaches appraisers of all skill levels how to work more efficiently. Plus, he works behind the scenes with our developers to make sure appraisers are well-served by the products we make.

Employee Spotlight: Michael Yancey

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When you encounter a software question, your first step is often to seek out help.  Many of these questions make their way to our tech support line — but not all of them!  Sometimes, simply sitting down with a step-by-step guide or a quick how-to video is enough to get you back up and running.  We know this, so we've spent years building up a support database like no other.

Employee Spotlight: Gary Harper

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If you've ever run into a workflow hiccup or an off-the-wall software question while filling out a report, you've probably heard this phrase:  "Thank you for calling a la mode tech support."  Our phone support is legendary, and no matter who answers your call, you know you'll be on the right track in minutes.  With that said, if you're lucky enough to get Gary Harper on the line, then you know he has a signature style. 

Gary is to an appraiser what a solid, dependable pit crew is to a NASCAR driver — lightning quick, straight to the point, and will have you back at work in no time.  Gary has a deep familiarity with our customers and our products, combined with enough common sense to weather even the weirdest technical dilemma.  He sets the bar high for our tech team!

Employee Spotlight: David Swingle

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Those of us on the front lines in technical support know how important it is to focus on people.  We hear it from appraisers all the time:  knowledgeable, friendly tech support specialists are hard to come by in today's world. 

David Swingle is just that.  He joined the tech department in 2015, and his role quickly evolved from a senior tech to one of our team leads.  David is responsible for making sure that our support team stays top notch on good days, bad days, and everything in between — and he's more than just a behind-the-scenes manager.  He goes out of his way to make sure every customer is taken care of.  It's not an easy job, but David's proven he's up for the task.   

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