Property Vision is a relatively new product, but the technology and experience behind it goes back decades.
Our support team isn’t far behind, with a combined 8 years of experience at Cotality | a la mode and even more before that in the tech support field. Tyler G. and Tyler H. are knowledgable, easy-going, and eager to help.
Q: How does your experience at a la mode inform your role with Property Vision? Tyler G: Three years of experience supporting a la mode’s appraisal customers taught me how to be empathetic, and how to help small businesses deliver their best product. Q: What type of support do you offer Property Vision users? Tyler H: We are primarily chat-based right now, but we can also schedule phone calls. Q: What is the most common type of assistance your customers request? Tyler H: Right now, we spend a lot of time collecting feedback about our product to keep making it better and better. Other than that, the white glove onboarding service is very popular. Q: What does "White glove" onboarding include? Tyler G: The 30-minute call includes a 1-on-1 walkthrough of the different features of Property Vision. We give inspectors the opportunity to ask questions as we explore the product. Q: What are inspectors most excited about with Property Vision? Tyler H: AI functionality for sure. Those features can be a huge time-saver. Like, the Data Plate Reader can not only read the plate; it also puts that information into the correct fields in the report. Tyler G: It also checks for recalls proactively, which is really helpful. Q: What is it about working in technical support that interests you? Tyler G: I like being able to help turn around a customer's day, and I enjoy solving problems. Q: How do you see Property Vision positively impacting your customers' lives? Tyler H: Instead of having to go back to their home or office, they can deliver from the field. It reduces turnaround time so the client can get their report the same day!
Q: How can inspectors get technical support quickly?
Tyler G: We are available through live chat five days per week. Just go to inspectorhelp.alamode.com, click the chat bubble in the bottom right corner, and starting chatting! Curious about Property Vision or need some help? Click here to learn more.