Expanding its commitment to industry-leading customer service, a la mode today announced a dedicated client service team for enterprise users of its document eSigning solution, SureDocs. This expansion is a response to rapid SureDocs adoption among large lenders and originators, who have selected SureDocs because of the unlimited usage pricing policy and the built-in automation needed for larger scale operations.
All SureDocs clients, regardless of volume, have unlimited 24x7x365 phone support from a la mode’s headquarters in Oklahoma City, access to a large training library, and free online classes. Now SureDocs enterprise customers will gain even more services, including access to a personal account representative who will assist them with integration, training, and other needs unique to larger clients.
“We’re excited to provide this new level of service to SureDocs enterprise customers,” said Adam Calvery, president of the a la mode’s Mortgage Services Division. “We’re proud of our long standing reputation for excellent service and around the clock live expert help, and this new level of service is a natural evolution for our growing base of enterprise customers.”
SureDocs is the document eSigning solution designed specifically for the mortgage lending industry, both in features and in pricing policies. Unlike error-prone solutions that require manual signature tagging, SureDocs recognizes disclosure forms and automatically places signature tags. This automation eliminates the wasted time associated with resending documents for additional signatures or initials. And since SureDocs supports “hand-written” signatures with its Variable Signature System, (VSS) there’s no worry about forms like IRS 4506. As opposed to other eSignature solutions, SureDocs has no per-document or per-envelope fees, so larger lenders and originators can budget for a whole year of service – no matter their volume. ROI is immediately apparent as documents which previously required overnight shipping are transitioned to SureDocs.
Clients who have 50 or more licenses of SureDocs will receive an e-mail with the name of their personal account representative. All SureDocs customers will continue to receive the best 24×7 support in the mortgage industry, free at the toll free number 1-800-252-6633. For more information on SureDocs, visit www.alamode.com/SureDocs.
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Press inquiries, contact:
Molly Dowdy
EVP, Marketing
Mortgage Solutions Division
a la mode, inc.
(405) 359-6587 x 339
Sales inquiries, contact:
Chris Sullivan
VP, Sales
Mortgage Solutions Division
a la mode, inc.
(405) 359-6587 x 708
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About a la mode
Founded in 1985, a la mode develops desktop tools, mobile tools, web sites for real estate professionals, mortgage brokers, and appraisers. a la mode’s flagship product, WinTOTAL form-filling software for appraisers leads the residential appraisal industry. a la mode’s Mercury Network, a vendor management platform for lenders, provides the most experienced local appraisers in an HVCC-compliant, easy-to-use loan ordering and management application. a la mode’s mission-critical products are used by hundreds of thousands of appraisers, agents, inspectors, and lending professionals to complete the nation’s real estate transactions. The company’s state-of-the-art offices are located in Salt Lake City, Oklahoma City, and Washington, DC. To learn more, visit www.alamode.com.
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