We’re expanding management, improving services to better serve you

In addition to turning 20 this month we're also undergoing a few changes here at a la mode. As a result of the rapid growth in the new and existing markets we serve, we've expanded our management team and offices. Plus, we're currently working on improving our infrastructure so we can better serve you, our customers.

Growing and evolving
This week, Founder and Former CEO, David Biggers announced the promotion of Scott Kinnaird as our new CEO. Kinnaird was most recently overseeing business development as the company's Chief Strategy Officer. Now, while Kinnaird is running the company, Biggers will focus his efforts on the broader issues of new product, market, and strategic project development as he continues to serve as Chairman.

"When we hit the point of 250 employees and major positions in three huge markets, with no end in sight to the growth, it became clear that the roles I played as both CEO and Chairman needed to be split into tactical and strategic components," Biggers said. "With Scott in the CEO position, I can pick strategic projects and drive them from concept to maturity rapidly, without being constrained by the day-to-day managerial needs of a dynamic place like this. I get to use my entrepreneurial background as a founder to essentially operate internal startups within a superior resource pool. Simultaneously, it takes advantage of Scott's skills in running an organization this size on a day in, day out basis."

Along with Kinnaird's promotion, Sean Shiplet, our former EVP of Sales and Customer Support, will fill the newly created role of Chief Operating Officer. Multiple new EVP and VP positions were also created so we can evolve seamlessly into more distinct market divisions.

And while you may already be familiar with our new Orlando Training Facility, we've recently expanded our Salt Lake City development office and legal affairs office in Washington, D.C. Staffed by in-house counsel and lobbyists, the D.C. office addresses economic and policy issues of interest our customers, ranging from copyright protection of appraiser and agent data to "bubble-related" topics such as valuation processes and regulation.

Making improvements to better serve you
Of course, all of this expansion is exciting, but our focus still remains fixed on providing you superior products and customer satisfaction. We're putting more new high-speed servers into production for CertMail to better manage heavy traffic load and alleviate any problems we've had over the past few weeks. Our goal is to make your lives easier – not more complicated by system malfunctions. We intend to keep adding hardware as needed to stay ahead of the curve.