Those of us on the front lines in technical support know how important it is to focus on people. We hear it from appraisers all the time: knowledgeable, friendly tech support specialists are hard to come by in today's world.
David Swingle is just that. He joined the tech department in 2015, and his role quickly evolved from a senior tech to one of our team leads. David is responsible for making sure that our support team stays top notch on good days, bad days, and everything in between — and he's more than just a behind-the-scenes manager. He goes out of his way to make sure every customer is taken care of. It's not an easy job, but David's proven he's up for the task.